The TR HighQ messaging extension for Microsoft Teams allows HighQ Collaborate users to share files, folders and sites with other users in a Microsoft Teams personal chat, group chat or Teams channel, as well as upload files to a HighQ site directly from the Microsoft Teams app (desktop or mobile).
A HighQ Collaborate account is required in order to use this application.
To find out how the HighQ platform can help your business, visit this page for further details and to book a demo.
Finding the app in the Teams App Store
Open Microsoft Teams. Click Apps at the bottom of the Teams window.
Alternatively, click the More icon (three dots) then More apps.
Search for 'TR HighQ' in the Microsoft Teams App Store.
Click the TR HighQ card to display the store listing.
Installation
The store listing displays details about functionality, along with permissions required to run the app. Click Add to start the installation.
In Microsoft Teams, the TR HighQ actions menu should open in your current chat session; tap either Share content from HighQ or Upload file to HighQ from the actions menu to start the login process:
In some cases, the HQ icon is not automatically added to message composition box. If this is the case, click the More actions (three dots) menu, right-click the HQ icon and select Pin to pin it to the message composition box:
Microsoft Teams displays a splash screen that shows more information about the app. Click Get started to continue with the installation:
In the next screen, enter the domain for the instance you are using in your organisation (e.g. collaborate.yourdomain.com). Click Connect to continue:
If an invalid instance domain is entered, an error message is shown under the Connect button. Please contact your support team if you are unable to recall your instance domain.
Authentication with your instance
After you have entered a valid instance, the browser opens to complete the authentication process with HighQ. Enter your email address and password for the instance.
Depending on how your instance is configured, it may require further authentication steps, such as entering a PIN sent to your email or using your phone for two-factor authentication. Follow the steps shown in your browser.
In the final step of the authentication process, an authorisation screen is displayed. Click Allow to continue:
When you see an authorisation success message, close the browser and return to Microsoft Teams:
Sharing content from HighQ
If you need to provide access to a HighQ site, folder or file in a private chat or channel conversation (with the exception of private channels, where third party messaging extensions are disabled), click HQ then Share content from HighQ:
You see a window that displays content from your HighQ instance; content is listed under three tabs: Browse, Recent and Favourites.
By default, the Browse tab is active and shows a list of sites available to you. Click a site to open folders and files:
Click the Recent tab to show a list of folders and files you have recently opened or interacted with:
For information on how to view and manage currently shared files in the HighQ platform, including the ability to unshare files (in the event links to content are shared in error), please visit View and manage currently shared files.
Click the Favourites tab to show a list of sites, folders and files you have set as favourites:
Sort and filter
Use the sorting options under the Browse and Favourites tabs to re-order the list by name (sites, folders and files), date (folders and files only) or size (files only), in ascending or descending order:
Use the filtering options under the Browse, Recent and Favourites tabs to limit the list to show only sites, folders or files:
Click the radio button next to the folder or file you wish to share:
Click Next to open the Share settings window. You can apply restrictions that limit how your shared content can be accessed:
- Use options in the Accessible by menu to limit access to anyone with the link, users within your organisation, any registered system user or anyone with the password (an additional password field is available if this is selected).
- Use options in the Download rights menu (when sharing files only) to allow recipients of the link to edit, download or print, view your content only or to be able to edit, download, view and print.
- For the View only option, toggle Watermark to apply a watermark when users access the document in the document viewer.
- For the Edit, download, view or print option, toggle Approve new versions to enable or disable your ability to approve new versions of the document.
- Use options in the Link expires menu to limit the length of time the content is accessible to 2, 7 or 30 days. Alternatively, select Never if you do not need the link to expire.
- Toggle Notify me when recipients edit, download, view or print to receive email alerts when other users access the link and interact with your content.
When you have set restrictions, click Share link to create a Share link card in your chat session. The card is not posted immediately, so you can add a message before you click the Send icon under the composition box:
Other participants in your chat session see the card and can click the View button. This opens your content from the HighQ instance, in their browser.
Anyone in the private/group chat or Teams channel can click the link, but your share settings are always applied; only authorised recipients can access your content.
For information on how to view and manage currently shared files in the HighQ platform, including the ability to unshare files (in the event links to content are shared in error), please visit View and manage currently shared files.
Uploading files to HighQ
If you download files from a Microsoft Teams channel or chat session, you can upload those files to a site on your HighQ instance without having to leave Microsoft Teams. Select Upload file to HighQ from the HQ icon; the Upload file window opens:
You can either drag and drop a file from your computer's desktop or file explorer, or click Browse your device to browse to a file on your computer.
The selected file is shown at the top of the window:
Navigate to a folder in your HighQ instance, then select the radio button next to the folder:
Click Upload file to HighQ to copy your file to the specified location. When the upload is complete a tick mark is shown at the end of the progress bar:
Optionally, click Share link to add a link to the uploaded file (in your HighQ instance) to your current chat session or channel.
The Share link window opens; you can apply restrictions that limit how your shared content can be accessed (see Sharing content from HighQ for more information).
Configuring options
Select Options from the HQ icon to open app settings.
In the Default share settings tab, you can define restrictions that are applied by default when sharing content from HighQ in Microsoft Teams:
There are separate share settings for My files and Team sites so you can set different defaults, if required.
For information on individual share settings, see Sharing content from HighQ.
At the bottom of the Default share settings tab, toggle Show dialog when sharing to enable or disable the Share settings window when you share links in Microsoft Teams (only your default settings are applied):
The Account information tab lists your user name, user email and instance name/domain.
To log out of the app, or to switch instances, click the Logout button:
Uninstalling the app
You can remove the app at any time; right-click the HQ icon under the message composition box and select Uninstall:
Accessing the TR HighQ app on a mobile device
If Microsoft Teams is installed on one of your devices, the same configuration is available on all your devices running Microsoft Teams with the same account.
In the Microsoft Teams app for iOS or Android, tap the plus (+) icon next to the message box to access the TR HighQ messaging extension:
A panel shows your message extensions:
Tap the HQ icon to show TR HighQ extension actions:
Tap an action to display the appropriate list, similar to the desktop app:
Managed profiles
If your mobile device is administered under your company's managed profile, you must have both the Microsoft Teams app and a browser, such a Chrome or Safari, installed and accessible in the same managed profile.
Both apps must be installed for the TR HighQ app to function correctly.
Notes
There is a known limitation when running Microsoft Teams in the Safari browser.
