Upgrade the HighQ Appliance

The HighQ Appliance is an integrated application that can be installed on a virtual machine or server, either inside a firewall or in the DMZ.

HighQ Appliance now has an easy to use upgrade function. Please refer to the step by step guide below on how to upgrade the appliance, using the executable installer GUI.

Upgrading the Appliance

This requires access to your server or DMZ and cannot be performed via the client web interface.

1. Download the upgrade from the link provided by your HighQ contact. 
2. Sign in to the Appliance application on your service.
3. Turn off any popup blocker installed on your server. 

Popup blockers will stop logging pages from loading, please make sure any popup blocker is disabled during this process.

Check that the Apache Tomcat installer service is running.

Open the Windows Start menu > search for Services > look for Apache Tomcat 7 HighQAppliance installer OR HighQApplianceInstaller.

4. In the Appliance application, click Upgrade in the left-hand panel.
5. Select Choose File and navigate to and select the upgrade zip. Click Upgrade.

You can choose to make a manual database back up during this step; even if you do not make a back up at this stage, the application will automatically make a back up during the upgrade process.

6. The Appliance Installer Logger screen will pop up in a browser window:

Please wait for the system to complete these steps.

7. After the upgrade is complete you will see this screen:
8. After the above screen appears, close down and restart the browser, log back in and check to make sure the version of your Appliance now matches the latest version. 

If any issues arise during the upgrade installation please contact HighQ support.